Refund policy

Returns & Exchanges

We want to satisfy you! 

For your safety and our adherence to Food Safety Rules, we are not allowed to accept food product returns. 

If you are less than satisfied with your purchase, please contact our Customer Service Department, within 30 days of receipt, at (800) 765-8565 Weekdays from 9 am to 5 pm ET.  Or, send an email to CustomerService@SouthernFlavoring.com.

We will do our very best to resolve any issues with your order.

Damages and Product Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive an item that is not on your order, so that we can evaluate the issue and make it right.

Exchanges
Please contact Customer Service at (800) 765-8565 Weekdays from 9 am to 5 pm ET.  Or, send an email to CustomerService@SouthernFlavoring.com.  We'll work hard to be sure that you get what you want!

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.