Customer Service

It's Easy To Order

Online:, 24/7


Call: Toll Free (800) 765-8565 Weekdays 9 am to 5 pm ET

Mail: Southern Flavoring Company, Inc., 1330 Norfolk Ave., Bedford, VA 24523

Customer Service


Call: Toll Free (800) 765-8565 Weekdays 9 am to 5 pm ET

Shipping & Delivery

Shipping is FREE if your merchandise totals $90 or more at retail (Wholesale Orders have different shipping rates).  We run periodic specials on shipping which means that sometimes your shipping will be FREE regardless of the order size!  Our shipping rates are calculated at Checkout.  When FREE SHIPPING is selected as an option, the mode of shipping and carrier used is at our discretion.  Please note that FREE Shipping offers are only for the 48 contiguous states.  Unfortunately, International Orders and orders to Hawaii and Alaska do not qualify for FREE Shipping offers unless stated otherwise in the offer.  Your order will be packed and shipped, generally within 24-48 hours of receipt.  Please allow 3-8 business days for your order to arrive.  Please open your package(s) promptly and let us know if anything arrived in less than perfect condition. 

Payment Options

We accept all major credit cards including VISA, MasterCard, Discover and American Express.  Payment can also be made by Check, Electronic Check, Money Order and ACH for large orders.

Return Policy

For your safety and our adherence to Food Safety Rules, we are not allowed to accept food product returns. If you are less than satisfied with your purchase, please contact our Customer Service Department, within 30 days of receipt, at (800) 765-8565 Weekdays from 9 am to 5 pm ET.  Or, send an email to  We will refund your purchase price or send replacement products. 

Sales Tax

Virginia Residents: Unless we have a Tax Exemption Certificate on file in our office, we are required to charge the applicable sales tax for all purchases. 

All Other States: Unless we have your Tax Exemption Certificate on file in our office, we may be required to charge the applicable Sales Tax for your jurisdiction if you are shipping to a location outside of Virginia.  

Our 100% Satisfaction Guarantee

It's very simple - we want to please you and will do everything it takes to do so!  If you're not 100% satisfied, please let us know and give us a chance to make you satisfied!